The Workforce Strategic Planning LIVE Class gives participants the end-to-end understanding of the Workforce Management lifecycle from clean data to real-time execution.

Built around SRC’s proprietary frameworks, this 4-day immersive experience transforms theory into application with hands-on labs, case studies, and interactive simulations.

In this program, you won’t just learn WFM tactics, you’ll learn how to use Workforce Management as a strategic engine that improves experiences, optimizes resources, and drives measurable business results.

Participants will learn how to:

➤ Build a clean, reliable data foundation that improves decision-making across the customer journey

➤ Forecast and plan with intention so staffing aligns with demand, reduces waste, and protects experience

➤ Design smart, flexible schedules that support HYBRID workforces AI + Human employees while meeting operational and financial goals

➤ Manage real-time performance in a way that strengthens service delivery and operational control

➤ Connect data → forecast → schedule → intraday into one strategic system leaders can rely on

Use WFM to increase efficiency, protect revenue, and improve CX & EX simultaneously

This isn’t just how to do WFM.

It’s how to use WFM to transform the business.